Palmer Gas and Ermer Oil
Serving your New Hampshire Community since 1932
About Palmer Gas | Ermer Oil
Bill Ermer, President & Owner
Department: Management
Years with Company/Industry: owned since 1969
Role: Work with management to set programs & policies and procedures. Assist customers, purchase Propane & Fuel Oil for the company, work with the marketing team.
Favorite Quote: "It is what it is!"
Memorable Moment: I had a customer that received one of our many communication items regarding the volatility of the pricing and supply of the fuel market. They were so impressed with the way we were communicating with our customers, they actually called a reporter and praised me and my company for being so honest and caring towards its customers.
Paul Weldon, General Manager
Department: Administrative
Years with Company/Industry: 1.5 / 34
Role: Accountable to the stockholders for the growth, forward momentum, overall performance and profitability of Palmer Gas/Ermer Oil company
Favorite Quote: "Whether you think you can, or think you can’t, you’re right"
Memorable Moment: Several years ago a lady who was not a customer, came into my showroom looking for a "bird cover" for her gas grill. We chatted for awhile and I got her a grill cover. When I was helping her I did not realize she and her husband were new to the area, were building a new house and buying a business. The end result was we got all of the business, a very large volume of propane, and had a very good loyal customer.
Jim Krzywicki, Operations Manager
Department: Operations
Years with Company/Industry: 31
Role: responsible for facility building & maintenance. Vehicle & equipment purchasing and vehicle maintenance.
Memorable Moment: With 31 years with palmer gas/Ermer oil I have had so many great customer experiences, there are too many to list. We truly have great customers and I enjoy being able to serve them.
Veronica Cianciulli, Controller
Department: Accounting
Years with Company/Industry: 8
Role: Responsible for all financial policies and procedures. Ensure accuracy of all financial reporting internally as well as externally. Oversee credit and collection, accounts payable and accounts receivable.
Favorite Quote: "If you can dream it, you can achieve it."
Memorable Moment: My fondest memory at Palmer Gas was the day a long time customer that had struggled to pay her bill for years and received assistance from Palmer Gas many times called me on the telephone. She told me she had come into a large inheritance and she wanted to make a sizeable donation to the account that helped her out so many times. She wanted to make sure she helped make someone feel as special as we had made her feel.
Charlie Ermer, Delivery Supervisor
Department: Delivery
Years with Company/Industry: 18 years
Role: Directs and coordinates activities of workers in delivery operations to ensure adequate facilities and gas/oil supply to meet consumer demands with minimum interruptions of service.
Favorite Quote: "Learn from yesterday, live for today, hope for tomorrow.”
Memorable Moment: I remember one of our customers just moved into their new home and realized they did not set up an account and they were out of fuel. Palmer Gas/Ermer Oil dispatched their on-call driver to make an emergency delivery and our customer was so thankful and gracious we were able to get them back up and running.
Joanne Ermer, HR Director
Department: Human Resources - IT
Years with Company/Industry: 20 years
Role: I have many roles in the company. My main role is Human Resources and training.
Favorite Quote: "Coming Soon”
Memorable Moment: One Saturday, I was here working in the office trying to catch up on some work. The office is closed on Saturday but I happened to be downstairs near the front door and noticed this cute lady knocking on the door. I went to the door and opened it and asked if I could help her. She was a long time customer who lived in Ackerman’s Trailer park down the street.
She was very upset about a bill she received for service work and wanted to talk about the situation. I had her explain everything and told her I would talk to the service manager on Monday and get back to her. We had a very nice conversation and she gave me a big hug and thanked me for taking care of the situation.
From then on, her and her husband would always ask to see me when they came in the office to pay their bill. We had a nice relationship and we would reminisce about the first day we met on that cold Saturday.
They have since moved to Florida but I still think of them and miss them coming to the office to visit.
Jeremy Twomey, Sales Supervisor
Department: Sales
Years with Company/Industry: 1 / 1
Role: Supervises the sales department and is a core member of the marketing committee.
Favorite Quote: "A turtle only gets ahead if he sticks his neck out"
Memorable Moment: Every opportunity I have to help a customer is a positive experience. The aspect of the business I enjoy most is when a customer asks me about something that they are considering doing to their home and I am able to guide them completely through the process from concept to completion.
Jessica Barnhart , Office Supervisor
Department:Office
Years with Company/Industry: 1.6
Role: Supervise New Accounts and Billing Departments. Also oversee and supervise the Front Desk and Receptionist.
Favorite Quote: "No ONE can whistle a symphony. It takes an orchestra to play it."
Memorable Moment: A customer called me about 6 months ago stating that he wanted to cancel his account. He was somewhat vague on his reasons and the tone in his voice was short. Upon pressing him I learned that his wife had just passed away. He was calling because he needed to watch his money due to having just lost one income. I told him I would bring his price down a little to help him out. He was very pleased and I was able to save the customer. He is still a customer and has told me the sole reason he has remained a customer is because of me. I was happy to save a customer and very happy to help him out after finding out his situation.
Joe Jesso, Service and Safety Supervisor
Department: Service
Years with Company/Industry: 4/46
Role: Supervises technicians, installers, service dispatchers/customer service personnel, also supervises all safety aspects of the company
Favorite Quote: "The greatest risk in life is not taking one"
Memorable Moment: An elderly gentleman comes into the office to pay his gas bill. We make eye contact, I waved and said, how are you doing today? His reply was, "I’m vertical and at my age that’s all that counts!"
Look for helpful propane safety tips throughout the site.
Visit the Tips Archive
- Never leave a propane tank inside your vehicle, if it gets too hot propane may be released.
- Before starting a pool heater for the season, inspect the burner area for nests or debris and make sure the pool water is at the proper levels, pump filters are clean and there is no air in the filter system.
